Training and onboarding work in Dubai can involve several operational groups, including riders, pickers and other operations staff. This InstaShop position, listed on the Delivery Hero careers site, focuses on helping people complete the required training before they start their duties.
You will deliver sessions, keep records up to date and share performance updates with the Specialist and Operations teams. The role requires a bachelor’s degree, three years of experience and strong English and Hindi or Urdu communication skills.
A typical day supporting new operations staff
Your day may include running onboarding or refresher sessions, checking attendance and assessments, and following up on mandatory training. You will also review trainee performance, spot knowledge gaps and support coaching or retraining when needed.
The training and follow-up work
- Support onboarding programmes for riders, pickers and operations teams.
- Deliver training sessions using approved plans, SOPs and business requirements.
- Maintain training materials, attendance records, assessments and certification data.
- Track training completion and post-training performance for regular team updates.
- Collect feedback and support engagement activities, process improvements and other operational projects.
- Escalate recurring issues and help recommend improvements to training programmes.
Before you apply: Keep examples ready that show how you have delivered training, used e-learning platforms and managed records in Word, Excel, PowerPoint or Google Workspace.