You need a high school diploma or equivalent and at least two years of customer service or call centre experience for this Customer Service Advisor job with InstaShop in Dubai. InstaShop is an online grocery and local marketplace app that is part of the Delivery Hero group, which also owns Talabat. Freshers cannot apply because the vacancy asks for previous experience.
Strong spoken and written English is required. Arabic is an advantage, and you must be ready for rotational shifts, including weekends.
What your customer support work involves
- Handle inbound calls and messages from customers, partners and prospects.
- Listen carefully, ask questions and use available resources to resolve enquiries.
- Work with Rider Support and Partner Care teams on customer orders.
- Support partners through calls, emails and chats, including basic IT troubleshooting.
- Meet service standards covering response time, resolution rate, productivity, quality and customer satisfaction.
- Escalate repeated failure points to the Escalations team or line manager when needed.
Who can apply for this Dubai vacancy
You can apply if you have a high school diploma or equivalent and at least two years of customer service or call centre experience. You should communicate well in written and spoken English, manage high call volumes, and be comfortable working flexible rotational shifts, including weekends. Arabic is a plus.
Check before applying: Highlight your customer service or call centre experience, English communication skills and any work involving calls, emails, chats or basic IT support in your application.