Etihad Airways Is Hiring Content Officer in Abu Dhabi: 4 Years Needed

Etihad Airways is hiring a Knowledge Base & Content Officer in Abu Dhabi, with four years of relevant experience required.

You will help keep Guest Services information accurate and useful for internal teams and service providers. The work covers knowledge content, operational updates, performance data and service readiness.

What you will handle

• Manage the Guest Services Knowledge Base and keep its content accurate, current and approved.
• Work with internal teams and service providers when processes, products, systems or policies change.
• Create knowledge articles, operational messages, quick reference guides and learning content.
• Coordinate content reviews and governance checks against operational standards.
• Support readiness for new products, services, system updates and process changes.
• Analyse usage, search trends, assessment results and quality findings to identify knowledge gaps.

Before you apply: Highlight your experience with knowledge governance, content management, stakeholder coordination and performance reporting. The advert also mentions Microsoft 365 and knowledge management platforms.

• Bachelor's degree preferred in Business Administration, Communications, Knowledge Management, Customer Experience, Education, Aviation Management or a related field.
• At least 4 years of relevant experience.
• Experience managing cross-functional stakeholders and outsourced service providers.
• Experience in knowledge governance, operational communications and content management.
• Ability to analyse performance data, quality findings, assessments and operational trends.
• Proficiency in knowledge management platforms, reporting tools and Microsoft 365 applications.